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Captain Cook Cruises:

All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates: 30-59 days; AUD$200.00 pp deposit. within 15-29 days; 50% of fare. 14 days or less; 100% of fare. no-shows at sailing; 100% of fare. Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.

Western Travel Bug:

* non arrival or less than 72 hours notice before departure - no refund * more than 72 hours notice before departure - 25% non commissionable refund * cancellation fees apply as soon as Western Travel Bug accept/confirm reservation

Wildlife Tours Australia:

Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Cancellation within 7 days of departure will result in a 50% loss of the ticket price; Cancellation within 48 hours or failure to show will result in full fare forfeiture. $25 per person transfer fee applies to any transfer of service within 7 days of departure.

Rhythmboat Cruises Sydney Harbour :

Please note that once booked and paid for, 100% cancellation fees apply.

Melbourne Shopping Experiences:

1) Please advise Outlet Shopping Tours within 72 hours of a tour departure of any change or cancellation to avoid a cancellation fee of 25% 2) No-shows & tours cancelled within 48 hours of an Outlet Shopping Tour departure time will not be refunded

Escapegoat Adventures:

Tours must be cancelled by contacting the tour operator direct at least 48 hours before trip, otherwise 50% tour cost is retained.

Captain Cook Cruises (WA):

Cancellation or Changing Passenger Numbers. Cancellations received with more than 72hrs notice prior to tour departure may receive a refund. Cancellations within 72hrs of departure no refund will be issued. IN ALL CASES NO REFUNDS WILL BE GIVEN FOR 'NO SHOWS' All postponed cruises are treated as cancellations.

AAT Kings (Northern Territory):

Due to the Extensive organisation involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. We strongly recommend travel insurance to cover against such charges. Cancellation fees will be levied relative to the amount of notice given. Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund). The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.

Around Sydney Tours:

24hrs cancellation policy - any cancellation made within 24 hours of departure time is non refundable.

Aussie Perth Tours:

If for any reason (weather, road blocks, minimum numbers not achieved) we can no longer operate a scheduled tour, we will refund the cost of the tour to those clients who have made advance payments in full. Due to the extensive organisation involved with touring, a strict cancellation fee applies to compensate for costs and lost revenue. We strongly recommend all clients have travel insurance to cover against such charges. Once a booking is made, the following charges will apply in the event of cancellation by the client: 30+ days prior to date of travel – no charge 30 to 15 days before departure – 25% charge 14 to 8 days before departure – 50% charge 7 days or less before departure or no-show – 100% charge For personalised packaged tours, any deposits paid are strictly non-refundable, and the balance must be received 1 month prior to the commencement of the tour. If you fail to join a tour or join it after scheduled departure, no tour amount will be refunded. Similarly, if you leave the tour before the scheduled conclusion, no amount of the tour will be refunded. The above cancellation fees are in addition to cancellation fees that may be applied by accommodation providers or third party tour and transport service providers.

Tours To Go:

Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
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